You have up to 14 days from the moment you receive the item to initiate a return. Please ensure that the original packaging is included with your return to ensure the item does not affect secondary sales.

If you need to make additional returns for other items, please do so within 14 days of the purchase date.

You may use your own shipping method, and the cost of the return shipment will be at your own expense.

Refunds will be processed within 3-7 working days after we receive your package. The refund will be issued to your original payment account.

Please note that the original shipping fee and insurance are non-refundable.

At iKKO Audio, we want to ensure a hassle-free return process for our valued customers. Once we receive and inspect your return, we will promptly send you an email notification of receipt. We will also inform you of the approval or rejection of your refund. If your return is approved, we will process your refund and automatically credit your credit card or original method of payment within a certain number of days.

In the rare event that you have not received your refund, please first check your bank account, then contact your credit card company, and finally your bank, as there may be some processing time before a refund is posted. If you have taken these steps and still have not received your refund, please do not hesitate to contact our customer support team at support@ikkoaudio.com, and we will be happy to assist you.

You can only return goods in the following situations:

• Products must have no obvious signs of wear, bumps, or stains.
• Products must be in good condition with inner and outer packaging and no missing accessories.
• The following products cannot be returned due to product damage caused by human-caused reasons:

1. Product quality problems caused by unauthorized negligence, misuse, abuse, disassembly, collision, liquid ingress, accident, alteration, incorrect installation or storage.
2. The product which doesn't upgrade under official guidance.
3. The coupon and free gifts cannot be returned.

We're sorry to hear that you have received a faulty item. We will facilitate a free return for you if needed, regardless of your location. In order for us to assist you in the best way possible, please contact our support team within 7 days at support@ikkoaudio.com with the following information:

• Your order number
• Images of the item you received
• Your shipping address

• Items from different orders cannot be returned within the same package.
• Please DON'T return any damaged goods unless you've been instructed to do so by a member of our support team. If you do this, it will delay us resolving your issue.

Please ensure that all items being returned are in good condition with the inner and outer packaging and no missing accessories. Products must not have any obvious signs of wear, bumps, or stains. Additionally, please do not include any non-IKKO items in your return package, as we will not be responsible for sending those items back to you. If you have any questions or concerns about the packaging for returning items, please do not hesitate to contact our customer support team for assistance.

Please note that the address on the package is not the return address, and sending your return to the sender's address may affect the processing of your return.

To ensure your return is processed correctly, please contact our customer service team at support@ikkoaudio.com to obtain the correct return address.

Our customer support team will be happy to assist you with any questions or concerns you may have regarding the return process.